Vehicle Repair Tips
Most vehicles need at least one repair. Whenever you take a car to the repair shop:
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Choose a reliable repair shop. Family, friends, or an independent consumer-rating organization should be able to help you. Look for shops that display various certifications that are current. You should also check out the shop’s record with your state or local consumer protection office or Better Business Bureau.
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Describe the symptoms. Don’t try to diagnose the problem.
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Make it clear that work cannot begin until you have an estimate (in writing, preferably) and you give your okay. Never sign a blank repair order. If the problem can’t be diagnosed on the spot, insist that the shop contact you for authorization once the trouble has been found.
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Ask the shop to return the old parts to you.
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Follow the warranty instructions if a repair is covered under warranty.
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Get all repair warranties in writing.
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Keep copies of all paperwork.
Some states, cities, and counties have special laws that deal with auto repairs. For information on the laws in your state, contact your state or local consumer protection office. Click here for a consumer guide to auto repair.
